Privacy Policy

Last updated: September 2026
Kitsune Casino Canada is registered with the Kahnawake Gaming Commission and licensed by Curaçao eGaming.

1. Introduction and Scope

This Privacy Policy describes how Kitsune Casino Canada ("Kitsune", "we", "us" or "our") collects, uses, discloses and safeguards personal information when you visit our website at kitsunecasinoca.com, register an account, deposit funds, or use any of our services (together, the "Platform"). It applies to every visitor and account holder regardless of the province or territory you access the Platform from.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy statutes, and the compliance standards set by the Kahnawake Gaming Commission and Curaçao eGaming. Where provincial privacy law provides stronger protections than PIPEDA, we follow the higher standard.

2. Information We Collect

Depending on how you interact with Kitsune, we may collect the following categories of personal information:

• Identity information: full legal name, date of birth, gender, username.
• Contact information: email address, phone number, mailing address.
• Verification information: government-issued photo identification, proof of address documents, and — where required — source-of-funds documentation for anti-money-laundering checks.
• Financial information: Interac e-Transfer details, card tokens, e-wallet identifiers, deposit and withdrawal history, and any CAD transaction records.
• Technical information: IP address, device type, operating system, browser version, screen resolution, and cookie or localStorage identifiers.
• Usage information: games played, session length, bet sizes, pages visited, clickstream data, and in-platform support chat logs.
• Communication preferences: whether you have opted into promotional emails, SMS messages, or push notifications.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To open, administer and secure your Kitsune account.
• To verify your identity, age and eligibility — required before any withdrawal is released.
• To process Interac, card, e-wallet and crypto transactions in Canadian dollars.
• To provide customer support through live chat and email.
• To detect, prevent and investigate fraud, bonus abuse, collusion and money laundering.
• To comply with the record-keeping and reporting obligations imposed by our regulators.
• To personalise your experience on the Platform — for example, remembering your preferred game filters.
• To send you service notifications, security alerts, and (where you have opted in) marketing communications.
• To analyse Platform performance and improve the lobby, cashier and game catalogue over time.

4. Legal Basis for Processing

Under PIPEDA and equivalent provincial statutes, we rely on the following grounds to process your personal information:

• Consent: you provide informed consent when you register an account and agree to this Policy.
• Contract performance: processing is required to deliver the services you have signed up for.
• Legal obligation: we must retain and process certain data to comply with anti-money-laundering, tax and gaming regulations.
• Legitimate interest: fraud prevention, platform security and service improvement — always balanced against your privacy rights.

You may withdraw consent for non-essential processing (such as marketing) at any time without affecting your ability to use the Platform.

5. Sharing Your Information

We do not sell your personal information. We may share it, strictly on a need-to-know basis, with:

• Interac, card networks, e-wallet providers and crypto processors used to move funds in and out of your account.
• Identity-verification and anti-fraud service providers engaged to meet our KYC and AML obligations.
• Independent testing laboratories and auditing firms that certify our random number generators.
• The Kahnawake Gaming Commission, Curaçao eGaming and any other regulator with lawful authority over our operations.
• Professional advisers (legal counsel, accountants, auditors) under confidentiality obligations.
• Technology and hosting providers who operate the Platform on our behalf, bound by written data-processing agreements.

Where we share information with service providers, we require them to protect it to a standard equivalent to this Policy and to use it only for the purpose for which it was disclosed.

6. Data Retention

We retain personal information for as long as your account is active and for a further period afterwards where required by law. In practice:

• Identity and transaction records are retained for a minimum of five years after account closure, in line with anti-money-laundering requirements.
• Marketing consent records are kept until you withdraw consent, plus a short audit period.
• Technical logs (IP addresses, session data) are kept for a shorter operational window — typically up to 24 months.

When information is no longer required, we securely delete it or anonymise it so it can no longer be linked to you.

7. Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for non-essential processing.
• Request deletion of information we are not legally required to retain.
• Ask how your information has been used and to whom it has been disclosed.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been infringed.

To exercise any of these rights, contact our Privacy Officer using the details in section 12 below. We aim to respond to access requests within 30 days.

8. Cookies and Similar Technologies

Kitsune uses cookies and similar technologies (local storage, session identifiers) to keep you logged in, remember your preferences, measure Platform performance and — where you have consented — understand how players navigate the lobby. You can control or disable cookies through your browser settings, but doing so may affect core functionality such as staying signed in or completing a cashier transaction. For more detail, see our Cookie Policy.

9. Data Security

We apply administrative, technical and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure or destruction. These include:

• SSL/TLS encryption for all data in transit between your device and Kitsune.
• Optional two-factor authentication on your account.
• Role-based access controls limiting which staff can view personal data.
• Continuous monitoring for unusual login, deposit and withdrawal activity.

No system is completely secure, but we review our safeguards regularly and update them as new threats emerge.

10. International Transfers

Some of our service providers are located outside Canada. Where personal information is transferred across borders, we ensure that the receiving organisation is bound by contractual protections equivalent to those in this Policy, and that any transfer complies with PIPEDA's rules on cross-border disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will notify you by email or by a prominent notice on the Platform before the change takes effect. The "Last updated" date at the top of this page shows when the Policy was most recently revised.

12. Contact Our Privacy Officer

If you have questions about this Privacy Policy, want to exercise any of the rights described above, or wish to make a complaint about how your personal information has been handled, please contact our Privacy Officer:

Email: [email protected]

Kitsune Casino Canada is registered with the Kahnawake Gaming Commission and licensed by Curaçao eGaming. We take your privacy and data protection seriously.